Refund policy
At PleasureLab, we value your satisfaction and privacy. Due to the intimate nature of our products, we maintain strict hygiene standards.
Returns
For hygiene and safety reasons, we do not accept returns on any opened or used products.
We may accept returns only if:
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The item is unused, unopened, and in its original packaging
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The return request is made within 14 days of delivery
Refunds
Refunds are only issued under the following conditions:
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You received a defective or damaged item
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You received the wrong product
To request a refund, please contact us at support@pleasurelab.store with:
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Your order number
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Clear photos or videos showing the issue
Once approved, refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We do not offer exchanges unless the item is defective or incorrect.
Non-Returnable Items
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Opened or used products
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Items not in original condition
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Products returned without prior approval
Shipping Issues
PleasureLab is not responsible for:
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Delays caused by shipping carriers
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Incorrect shipping information provided by the customer
Discreet Shipping
All orders are shipped in plain, discreet packaging to protect your privacy.
Contact Us
If you have any questions, feel free to contact us at:
support@pleasurelab.store
By placing an order with PleasureLab, you agree to this Return & Refund Policy.