Shipping Policy – PleasureLab

At PleasureLab, we are committed to delivering your order safely, discreetly, and as quickly as possible.

Processing Time

• Orders are processed within 1–3 business days after payment is received

• Orders are not processed on weekends or holidays

Shipping Time

• Estimated delivery time: 7–14 business days

• Shipping times may vary depending on your location and external factors

Discreet Packaging

All orders are shipped in plain, unbranded packaging to ensure your privacy.

Shipping Costs

• Shipping costs are calculated at checkout (if applicable)

• Free shipping may be offered during promotions

Delays

Please note:

• Delays may occur due to shipping carriers, customs, or high demand

• PleasureLab is not responsible for delays outside our control

Incorrect Address

• Customers are responsible for providing accurate shipping information

• We are not responsible for orders shipped to incorrect addresses

Lost or Stolen Packages

• Once an order is shipped, we are not responsible for lost or stolen packages

• If you experience an issue, please contact the shipping carrier directly

Order Tracking

Tracking information will be provided (if available) once your order has been shipped.

Contact Us

If you have any questions about shipping, please contact us at:
support@pleasurelab.store