Terms of service

OVERVIEW

This website is operated by PleasureLab. Throughout the site, the terms “we”, “us” and “our” refer to PleasureLab. By visiting our site and/or purchasing something from us, you engage in our service (“Services”) and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY

By using this site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

SECTION 2 – PRODUCTS

We strive to display our products as accurately as possible. However:

  • Product appearance may vary depending on your device

  • We do not guarantee exact representation

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities per order

SECTION 3 – ORDERS

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

Once an order is placed, cancellations may not be possible.

All purchases are subject to our Refund Policy.

SECTION 4 – PRICING & PAYMENTS

  • Prices are subject to change without notice

  • Prices do not include shipping or taxes unless stated

  • You agree to provide accurate payment and billing information

SECTION 5 – SHIPPING

  • Shipping times are estimates (typically 10–20 business days)

  • Delays may occur due to carriers or customs

  • We are not responsible for shipping delays outside our control

All orders are shipped in discreet packaging.

SECTION 6 – RETURNS & REFUNDS

Due to hygiene reasons, we do not accept returns on opened or used items.

Refunds are only issued if:

  • The item is defective

  • The wrong item was received

For full details, please review our Refund Policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this site (logos, text, images, etc.) is owned by PleasureLab and may not be used without permission.

SECTION 8 – PROHIBITED USE

You agree not to use our site for:

  • Illegal activities

  • Fraudulent purposes

  • Violating any laws or regulations

We reserve the right to terminate access for violations.

SECTION 9 – LIMITATION OF LIABILITY

PleasureLab is not liable for:

  • Indirect or consequential damages

  • Delays or interruptions in service

  • Issues arising from misuse of products

All products and services are provided “as is” without warranties.

SECTION 10 – PRIVACY

Your use of our Services is also governed by our Privacy Policy.

SECTION 11 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of those changes.

SECTION 12 – CONTACT

For any questions regarding these Terms, contact us at:

support@pleasurelab.store